Guest Services Theater Usher (Part-Time)

The Wallis Annenberg Center for the Performing Arts•Beverly Hills, CA

5d•$18

About The Position

Do you have a passion for the performing arts, theater, music & dance? Do you enjoy sharing that passion with others? Are you looking for flexible part-time work that combines your love of the arts with your passion for excellent customer service? The Wallis is pro-actively seeking dedicated, engaging, customer service-oriented professionals for future openings on our team as a Part-time Usher on the Front of House team, reporting to the Front of House Management team, this role a part-time customer service role who pro-actively engaging patrons by answering questions and offering assistance when needed to create an enjoyable and positive experience for all patrons and guests and ensuring their safety while they visit The Wallis. The successful candidate must be able to commit to being available to work at least two (2) shifts per week, with one of those shifts falling on the weekend. Shifts are primarily nights and weekends, with a few occasional weekday and morning shifts.

Requirements

Must have 1-3 years of customer service experience. Experience working in a theater or arts-related field preferred
Must have strong customer service skills, poise, and tact in dealing with Patrons, staff, and guests and be able to handle large groups of patrons
Must have the ability to take the initiative to identify and problem solve while using good judgment and be able to move quickly and maintain composure in an emergency
Attend regular meetings and job training as assigned
Must commit to being available to work at least two (2) performances per week during the season
A High School diploma or equivalent is required.

Responsibilities

Ensure a safe and enjoyable Patron experience by providing the highest standard of customer service. Respond quickly and courteously to all Patrons' needs, questions, comments, or concerns
Assist in program preparation, including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events
Assist with the outdoor or indoor lobby set-up and break down
Greet all Patrons in a warm and welcoming manner
Work both indoor and outdoor events and/or performances in differing weather conditions
Get to know subscribers and donors and greet them appropriately
Provide assistance with any mobility devices
Monitor physical surroundings in the assigned area before and throughout the event for safety, cleanliness, and functionality; notify House Manager of any concerns
Read/scan tickets and direct Patrons to the appropriate location
Seat Patrons in the correct manner as described in training
Answer event and facility questions, including organizational and historical
Observe and enforce all Wallis policies, including but not limited to late seating, photography, and food and beverages in the house
Monitor door and Patron's entry and exit during the performance and assist, as needed
Be aware of those Patrons who may be causing a disruption, taking pictures, talking or texting, etc. Politely remind patrons to follow necessary COVID-19 protocols as needed, including required social distancing and masking requirements
Clear assigned section and pick up discarded programs and inserts, etc., following a performance. Turn in any lost and found items
Pre-show and intermission restroom checks for tidiness and cleanliness and ensure necessary supplies are stocked or replenished
Lead Patrons to safety in the event of an emergency evacuation
Adhere to the Usher dress code at all times. (Some uniform pieces will be supplied with a refundable deposit)

Benefits

This position is an hourly, non-exempt position ($18.00/hr). This is a part-time position and is eligible for Los Angeles Sick Leave (LASL) benefits and other statutory benefits.
The Wallis provides paid parking.

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