Guest Services Team Member – Washington Harbour Ice Rink

The Sports Facilities Companies • Washington, DC

1d

About The Position

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

Requirements

• Able to work with a wide variety of ages from pre-school through adult
• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others
• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise

Responsibilities

• Greet guests and provide information and wayfinding as needed
• Provide courteous and friendly first-in-class service to all guests
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi-line phones
• Record waivers and event information
• Ensure the facility remains clean and safe by performing regular cleaning of common areas and rink surfaces
• Assist guests by handing out and collecting skates, ensuring proper fit and condition
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate manager
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees