Guest Services Team Member: Seasonal Position

Museum of Science and Industry (MOSI) • Tampa, FL

10d • $14

About The Position

The Guest Services Team Member provides outstanding customer service to all MOSI guests. Primary responsibilities include selling memberships, daily admission and experience tickets and operation of Virtual Reality Simulator.

Requirements

• High School diploma or equivalent.
• Excellent customer service skills.
• Ability to handle/adapt to a fast-paced working environment.
• Ability to handle stressful situations while maintaining a positive attitude.
• Ability to handle cash transactions accurately.
• Ability to manually operate a cash register, computer keyboard and/or mouse.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive motions; such as walking up and down stairs.
• Physical ability to work in outdoor/indoor environments.
• Flexible schedule including holidays and weekends

Nice To Haves

• Customer Service and/or cash handling experience preferred.
• Virtual Reality experience preferred.

Responsibilities

• Supports MOSI's mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future.
• Provides guests with outstanding customer service.
• Greet and direct guests, sell tickets for daily admission, experience, and special events tickets, promote annual memberships.
• Enforces all policies and procedures politely and diplomatically.
• Accurately handles payment transactions through use of a cash register and/or computer adhering to cash handling guidelines.
• Assists guests on Virtual Reality Simulator ensuring a safe and fun experience.
• Monitors proper use of all equipment ensuring safety procedures are followed at all times.
• Completes routine sanitation and safety checks procedures for Virtual Reality Simulator, and SciLinx Miniature Golf Course.
• Promotes, sells, and helps maintain MOSI's Marketplace.
• Provides general guest service including guiding/interpreting, day planning, payment transactions, rentals of wheelchairs/stroller, etc.
• Maintains cleanliness and organization of assigned workstation.
• Usher guests into the planetarium ensuring smooth show transitions and exceptional visitor experience.

Benefits

• Complimentary annual family membership
• Complimentary annual family membership to Florida Aquarium, Glazier Children's Museum, and ZooTampa at Lowry Park
• MOSI participates in the program through the Florida Attraction Association which allows MOSI employees and their guests (up to 3) entrance free of charge or at a considerable discount, to the top attractions in Florida. More information is available: https://attractionshare.showare.com/
• Employee may be required to work some special events which may fall on holidays, evenings, and/or weekends.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees