Guest Services Team Leader

Metropolitan Market•Mercer Island, WA

7d•$26 - $32

About The Position

As leader of our front-end operations, this position is responsible for customer service, cash handling, store operations, and personnel development. MORE ABOUT WHAT YOU’D DO Maintains high-quality standards in customer service, cash handling and store operations; ensures efficient operations and effective coordination of front-end activities. Oversees store operations and ensures standards are maintained in absence of the Guest Services Team Leader and Store Director team. Ensures health, safety and sanitation guidelines are followed while working with all products. Effectively maintains and coordinates front-end staffing to best service customers; tracks attendance and takes action as needed. Ensures effective communication between the front-end and other departments. Oversees cash handling procedures; transfers money to cash tills; pulls tills at shift end; ensures accuracy of the safe. Leads and readily participates in product promotions and focuses. Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service customers. Leads by example and provides Front End team members and Guest Services Lead with clear expectations and timely feedback. Trains Guest Services Leads and provides performance feedback, coaching and counseling. Prevents internal and external loss Successfully performs all duties of a Journeyman Checker. Demonstrates dependability and flexibility; meets attendance requirements. Performs other duties as assigned by the Store Director team.

Requirements

Minimum two years supervisory experience preferred.
Minimum one year Checker experience required; excellent checking skills necessary; superior customer service skills essential.
Comprehensive knowledge of grocery store operations a must.
Strong leadership skills.
Demonstrates good judgment. Effectively assesses situations and information, takes appropriate action.
Proven success as a team leader and member
Demonstrates a high-level of self-motivation; takes initiative; problem solves.
Possesses comprehensive product information with a proven history of using knowledge to train employees and best service customers
Proven history of personnel development.
Ability to effectively delegate and follow-through.
Exceptional customer service skills.
Superior communication skills.
Excellent time management and organizational skills.
Proven ability to positively affect sales generation

Responsibilities

Maintains high-quality standards in customer service, cash handling and store operations
Ensures efficient operations and effective coordination of front-end activities
Oversees store operations and ensures standards are maintained in absence of the Guest Services Team Leader and Store Director team
Ensures health, safety and sanitation guidelines are followed while working with all products
Effectively maintains and coordinates front-end staffing to best service customers
Tracks attendance and takes action as needed
Ensures effective communication between the front-end and other departments
Oversees cash handling procedures
Transfers money to cash tills
Pulls tills at shift end
Ensures accuracy of the safe
Leads and readily participates in product promotions and focuses
Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals
Uses product information to increase sales and best service customers
Leads by example and provides Front End team members and Guest Services Lead with clear expectations and timely feedback
Trains Guest Services Leads and provides performance feedback, coaching and counseling
Prevents internal and external loss
Successfully performs all duties of a Journeyman Checker
Demonstrates dependability and flexibility; meets attendance requirements
Performs other duties as assigned by the Store Director team