Guest Services Supervisor

Stonebridge Companies • Denver, CO

91d • $22 - $23

About The Position

The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner. This position is located at Doubletree - DIA in Denver, Colorado, and offers a pay range of $22.00 to $23.00 per hour.

Requirements

• Demonstrates a high quality of work: accuracy and thoroughness.
• Meets or exceeds productivity standards.
• Demonstrates excellent customer service skills.
• Responds to requests for service and assistance.
• Takes responsibility for own actions and performs work with little or no supervision.

Responsibilities

• Work with Guest Services Manager to train and monitor front office staff.
• Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
• Communicates with the Engineering Department regarding any maintenance requests from the guests.
• Communicates with the Housekeeping Department regarding guest rooms and requests.
• Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
• Assists with reservations, and checking guests in and out of the hotel.
• Handles checks and credit cards received from the guests for payment of hotel charges.
• Knows all room rates.
• Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks

What This Job Offers

• Job Type: Full-time
• Industry: Construction of Buildings