Guest Services Supervisor
Enchantment Resort•Sedona, AZ
236d
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About The Position
The position involves supervising the daily functions of Guest Services agents, ensuring that operations run smoothly and guest satisfaction is prioritized. The supervisor will oversee the training, scheduling, and performance of Front Desk staff, ensuring that the staff-to-occupancy ratio aligns with budgetary constraints. The role requires effective communication with various departments, particularly Housekeeping, to address guest needs and requests efficiently. Additionally, the supervisor will review daily operational reports and ensure compliance with billing procedures and resort policies.
