Guest Services Supervisor- Seasonal 2026

IHM OUTDOORS II LLC•Gravois Mills, MO

19h

About The Position

As our Guest Services Supervisor, you will oversee the front office activities, including handling routine office work and administrative responsibilities of the resort. You are also responsible for supervising individual guest services team members. This position may require flexible scheduling availability.

Requirements

Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
Ability to provide data entry in a timely manner
Excellent written and verbal communication skills Good problem-solving and leadership skills
Strong customer service skills
2 years of administrative experience is preferred
6 months of previous supervisory experience is preferred
Resort office experience is a plus

Nice To Haves

Resort office experience is a plus

Responsibilities

Coordinate team member selection and development and ensures team members comply with appropriate policies and procedures
Organize and prioritize the work schedules of the front desk team to ensure adequate coverage is available at all times
Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner
Field resort comments, suggestions, and complaints to the General Resort Manager
Make collection calls for site rental payments as directed
Submit bad debt files to collections
Ensure guests receive the highest levels of service consistent with Island's customer service philosophy
Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
Complete and maintain resort records, reports, and files
Ensure office supplies are sufficiently stocked and prepare supply orders as needed
Refer all sales prospects to the Resort Manager and/or Sales Manager and enters the prospect information in a timely manner