Guest Services Supervisor

Mountain Capital Partners•Flagstaff, AZ

46d

About The Position

(FT or PT, Summer and Winter Seasonal Position) The Guest Services Supervisor strives to continuously improve processes, procedures, and the guest services associates knowledge, in order to provide excellent customer service and the Freedom to ski for all guests. You will oversee the day-to-day operations of the ticket windows, rental cashiers, hosts, and call center. You will be detail oriented and also open-minded, creative, and excited to bring new ideas to the table in efforts to best serve guests. This position actively participates with other departments to learn all aspects of the mountain and assists in always being there for our team. If you're a fan of skiing, the outdoors, providing fun to others, and staying cool in a fast-paced environment, then you'll fit right in.

Requirements

18 years of age or older.
HS Diploma or equivalent.
3+ years guest service experience.
1+ year of supervisor experience of a team of 10+
Basic knowledge of accounting principles and computer skills.
Skill in Google Workspaces and standard computer interfaces.
Skill in providing expectation-exceeding customer service to all guests.
Excellent written and verbal communication with co-works and guests.
Ability to provide leadership to a fast-paced team.
Able to lift up to 30 pounds.
Able to stand for long periods of time.
Cleaning / Maintaining lodge and department areas such as windows, picking up trash, ect.

Nice To Haves

Previous Siriusware experience is a plus.

Responsibilities

Oversee the day-to-day operations of all guest service stations, including the ticket windows, rental cashiers, call center, and hosts.
Effectively supervise an-d provide guidance and support to the guest service associates with an on-the-floor and hands-on approach.
Successfully perform duties at all stations, including selling and redeeming products, and assisting guests with questions and concerns.
Assist the guest services manager with managerial duties, including scheduling, training, hiring, inventory control, and document organization.
Demonstrates teamwork, contribution to team objectives, and ability to collaborate with others daily.
Ensures that associates are informed about changes to company products and services.
Proven commitment to providing outstanding customer service and training/coaching others on such.
Ability to maintain professionalism including during periods of tension or while under pressure.
Commitment to providing a safe work environment for employees and guests.
Complete "opening" and "closing" procedures / processes / checklists.
Maintain confidentiality since this role has access to budgets, guest info, ect.
Outstanding work ethic and attendance; willingness to work extra hours, holidays, and weekends.
Fill in as Manager On Duty in absence of Guest Service Manager.
Make recommendations for performance appraisals, disciplinary discussions, terminations, and assigning and scheduling work.
Be willing to jump in and help wherever needed. Provide support to Rental and Ski and Ride School departments with respect to daily operations and supervisory duties.
Other duties as assigned.