Guest Services Supervisor
Sand Valley•Nekoosa, WI
•Onsite
About The Position
The Guest Services Supervisor supports the Guest Services Manager in delivering seamless and exceptional guest experiences. Based at Clark’s Cabin, the central Guest Services hub, this role helps oversee daily Guest Services operations including the coordination, storage, delivery, and tracking of luggage, golf clubs, and other guest belongings. The position assists with transportation logistics, provides operational leadership for the Guest Services team, and ensures consistent service standards for guests throughout their stay.
Requirements
- Friendly, professional, and service-oriented demeanor
- Strong organizational and time management skills
- Effective verbal communication skills
- Ability to work efficiently in a fast-paced environment
- Strong attention to detail
- Ability to work collaboratively within a team setting
- Flexibility to work early mornings, evenings, weekends, and holidays
- Must be able to: Read and write in English
- Communicate verbally with staff members with or without the use of two-way radios
- Give and follow verbal and written instructions
- Visually inspect work areas
- Operate vehicles and equipment for extended periods
- Perform mathematical calculations involving fractions, decimals, and percentages
- Retrieve, read, and interpret information from technical sources
- Stand, walk, push, pull, lift, grasp, bend, and kneel for up to 5 hours at a time
- Lift up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly
Responsibilities
- Greet guests in a professional and welcoming manner
- Assist with luggage handling and transportation needs
- Provide accurate information and personalized assistance to ensure a positive guest experience
- Serve as a resource for Guest Services Associates when addressing guest requests or service concerns
- Coordinate the pickup, storage, and delivery of golf bags, luggage, and personal belongings
- Manage daily luggage check-ins and check-outs
- Work closely with Front Desk, Housekeeping, and other departments to ensure efficient operations
- Assist in managing incoming transportation requests
- Coordinate shuttle dispatch through the TrackMyShuttle app and two-way radios
- Support Guest Services Associates in maintaining organized and timely shuttle operations
- Oversee guest rentals for bicycles, kayaks, paddle boards, and other recreational equipment
- Ensure equipment is prepared and delivered in a timely manner
- Provide guidance to staff on proper rental procedures and guest communication
- Oversee the creation of Shipsticks shipments for guests
- Ensure accurate handling, labeling, and documentation of all shipments
- Coordinate pick-ups and drop-offs and assist staff with shipment questions when needed
- Support the Guest Services Manager in daily operational leadership of the Guest Services team
- Provide guidance and direction to Guest Services Associates during shifts
- Maintain cleanliness and organization of the Guest Services area
- Monitor inventory levels and communicate operational needs
- Ensure daily tasks and service standards are consistently met
Benefits
- Golf Privileges
- Retail & Restaurant Discounts
- Employee Meal Program
- Uniform Benefit Provided
- Employee Assistance Program – Canopy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
