Guest Services Supervisor

21 Broad Hotel • Nantucket, MA

28d • $22 - $24

About The Position

21 Broad Hotel is currently interviewing for a full-time seasonal Front Desk Supervisor & Office Coordinator to join our team starting immediately through mid-December. The position must begin no later than the first two weeks of April. This is a key, hands-on role at a high-performing boutique hotel and is perfect for a recent college graduate or someone early in their hospitality career who enjoys a mix of guest-facing service, operations, and administrative responsibility.

The role includes both day and evening responsibilities, though the position has a strong PM operational focus as the season progresses. During the primary season the schedule typically averages five shifts per week. Flexibility, professionalism, and strong attention to detail are essential.

A seasonal employment contract will be signed, with the opportunity for a bonus at the end of the season for team members who successfully complete the full contract through December without issues.

This is not a “stand-behind-the-desk” role. You will be actively involved in the daily rhythm of the hotel and trusted with meaningful operational responsibility.

Requirements

• Prior hospitality experience required (boutique hotel experience strongly preferred)
• Strong communication and organizational skills
• Comfort with computers, email, and administrative or accounting tasks
• Ability to work independently, stay organized, and remain calm when the hotel is busy
• Applicants must be authorized to work in the United States. We are not able to accept candidates requiring visa sponsorship for this position

Responsibilities

• Front desk operations, including guest check-ins and check-outs
• Sending email confirmations and pre-arrival communications
• Taking reservations and guest inquiries by phone
• Providing concierge services, including dining and activity recommendations
• Evening setup of our non-alcoholic guest mixer bar
• Daily room inspections and coordination with housekeeping
• Maintaining clean and organized common areas throughout the day and evening
• Accounting support, including coding invoices, assisting with reconciliations, daily reporting, and administrative tasks
• Assisting with social media updates, pop-ups, partnerships, and on-property activations throughout the season
• Supporting office coordination and HR-related administrative tasks as part of regular shifts

Benefits

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed