Guest Services SUPERVISOR at BREC's Liberty Lagoon Waterpark

SELA Aquatics•Baton Rouge, LA

3d•Onsite

About The Position

The Guest Services Supervisor is responsible for leading and overseeing all front-gate and guest-facing service operations at the waterpark. This role supervises ticketing operations, Guest Services Associates, and third-party event management contract staff to ensure a positive, efficient, and welcoming experience for all guests. The Supervisor also coordinates and manages pool parties, pavilion rentals, and locker rentals.

Requirements

Must be at least 18 years of age
High school diploma or equivalent required
Strong leadership and communication skills
Ability to multitask in a fast-paced, outdoor environment
Comfortable handling guest concerns and conflict resolution
Basic computer proficiency and point-of-sale system experience required

Nice To Haves

Prior customer service or supervisory experience preferred

Responsibilities

Supervise daily ticketing and front gate operations
Ensure accurate POS transaction procedures
Resolve guest concerns professionally and efficiently
Maintain high standards of customer service and guest satisfaction
Directly supervise Guest Services Associates
Oversee third-party event management contract staff working on-site
Assist with onboarding and training of guest services team members
Provide coaching, performance feedback, and corrective action when necessary
Create and manage staff schedules to meet operational needs
Coordinate and manage pool parties and rentals
Oversee pavilion rental scheduling, setup coordination, and guest communication
Act as liaison between party host and third-party catering company
Manage locker rental operations, including inventory and guest assistance
Serve as primary on-site contact for event hosts and group leaders
Ensure event areas are properly prepared and meet park standards
Maintain accurate records for ticketing, rentals, and event bookings
Ensure compliance with park policies, safety procedures, and operational guidelines
Collaborate with other departments to ensure seamless guest experiences and safety