Guest Services Supervisor - Hotel

Omni Hotels & Resorts•New Haven, CT

3d•Onsite

About The Position

This position assists the Front Office leaders in overseeing the bell desk / guest services team during a scheduled shift. In addition to the administration of all guest related programs. While creating a welcoming atmosphere in the lobby conducive to the prompt and efficient handling of all guests needs.

Requirements

BA in hospitality or related course of study. Graduated Omni OCI (iNTERN) OR lEADER IN DEVELOPMENT equivalent.
Prior supervisory experience required.
Ability to teach, develop, and motivate others.
Must have the ability to multi-task.
Excellent verbal and written communication skills required.

Nice To Haves

Prior hospitality experience preferred.

Responsibilities

Complete training of Bellpersons
Oversees the storage of all guest luggage and package deliveries for guests.
Ensures the cleanliness of the Bellstand, storage room, Front Drive, business center and lobby.
Oversees the Maintenance of all the Bell Carts.
Maintains an orderly shift log of all Bellstand activities
Oversees the storage and delivery of all packages to the Bellstand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.
Supervises Bellpersons to ensure a smooth and orderly work flow and maximum service to our guests.
Arrange alternate luggage area space during peak bag storage times.
All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel’s facilities.
Understand and responsible for hotel key policies.
Responsible for handling all convention-related distributions to guest rooms.
Greet our guests in friendly, warm manner.
Maintaining an orderly package log.
Follow-up check of stored packages.
Be familiar with OPera, Canary, synergy & / or other hospitality operating systems.
Assists the team in achieving Medallia scores.
Be involved in resolution of as many guest’s concerns as possible.
Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals.
Provide a “Welcome Call” to guest as required by management.
Coordinates ammenity lists & deliveries.