Guest Services Supervisor - Bellagio

MGM Resorts International

3d • $23 • Onsite

About The Position

As a Group Services Supervisor, you will create exceptional guest experiences by delivering personalized service and anticipating individual needs, ensuring every stay is memorable. You will oversee daily operations, staffing, and departmental performance, aligning team efforts with strategic goals to drive efficiency, profitability, and service excellence. In this leadership role, you will also foster a collaborative team environment, manage client and interdepartmental relationships, and ensure accurate reporting and seamless group coordination.

Requirements

• 2+ Years of Prior Relevant supervisory experience at a major hotel and casino resort complex required

Nice To Haves

• Knowledgeable of Property Management System (Opera), and Passkey preferred

Responsibilities

• Ensure the assigned operational functions of Group Services are consistent with the strategic plan and vision for the department, the division, and the Property
• Manage and monitor daily labor, departmental budget, operations of Group Services, and marketing strategies to produce both short-term and long-term profitability for the Property, while meeting departmental needs and objectives
• Manage Human Resources responsibilities for Group Services to include creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, recommendations for quality hiring that encompass the company’s diversity commitment, training
• Oversee the daily execution and distribution of reports to ensure accuracy and timeliness
• Maintain effective communications with operational departments to effectively resolve any situations which may impact guest service
• Closely monitor all group blocks and pick-ups.
• Attend weekly block review meetings and provide updates of all groups, any historical patterns and circumstances which may negatively impact room inventory/revenue
• Attend meetings with clients and the Property staff as needed, acting as a key liaison between Sales/Convention Service Managers, group contacts, and meeting planners
• Work closely in mentoring and cross training Group Services staff in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
• Assist in creating a weekly schedule and keeps track of time off requests
• Maintain and assign all groups ensuring each Group Services Coordinator has equal amounts of work on a monthly basis
• Maintain complete knowledge off all procedures and ensures all equipment and work areas are kept stocked, clean, neat, and in working order, as well as supplies are ordered as needed
• Work with the Corporate Leisure department, sales, and marketing to ensure necessary modifications are made on a timely basis

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed