Guest Services Supervisor | Part-Time | Greensboro Coliseum Complex

Oak View Group•Greensboro, NC

19d•$17

About The Position

As a Guest Services Supervisor , you will oversee the ticket-taking operations at various events, ensuring efficiency, accuracy, and exceptional customer service. Your role involves supervising a team of Guest Services staff, coordinating entry procedures, and resolving issues to ensure a seamless guest experience. This role requires leadership skills, excellent communication abilities, and a proactive approach to problem-solving. A Guest Services Supervisor plays a pivotal role in ensuring the smooth and efficient operation of guest services at events. This role will pay an hourly rate of $17.00. For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. This position will remain open until December 31, 2025.

Requirements

High School Diploma or G.E.D.
1 to 3 years of related experience in customer services.
At least 1 year of Supervisor experience.
Ability to follow instructions and work in a fast-paced environment.
Must have strong verbal and written communication skills.
Ability to handle stressful situations.
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
Extensive time spent with moderate to loud noises.
Frequent bending, standing for long periods of time and walking of the building.

Nice To Haves

Previous experience in a customer service-based industry is preferred.
Previous experience within a sports, entertainment, or related field is preferred.

Responsibilities

Supervise Guest Services Operations: Lead and manage a team of guest services staff, providing guidance, training, and support to ensure smooth operations.
Team Management: Schedule shifts, assign duties, and monitor performance to ensure optimal staffing levels and adherence to protocols.
Event Coordination: Coordinate with event organizers to understand entry requirements, seating arrangements, and any special instructions.
Staff Training: Train guest services on ticket verification procedures, customer service standards, and venue layouts to ensure they are well-prepared for their roles.
Quality Assurance: Conduct regular inspections to ensure ticket takers are following procedures accurately and providing excellent customer service.
Problem Resolution: Handle escalated issues and complaints, resolving conflicts and addressing guest concerns in a professional and timely manner.
Communication: Maintain open communication channels with event organizers, security personnel, and other staff members to facilitate smooth operations.
Safety and Security: Ensure compliance with safety protocols and emergency procedures, and promptly address any security concerns or incidents.
Training and Development: Identify training needs and opportunities for professional development among ticket takers, providing coaching and feedback as needed.
Documentation and Reporting: Maintain accurate records of ticketing activities, attendance figures, and any incidents or issues encountered during events.
Continuous Improvement: Identify areas for process improvement and implement strategies to enhance efficiency, customer satisfaction, and overall guest experience.
Adherence to Policies: Ensure compliance with company policies, procedures, and regulations governing ticketing operations.
Perform additional tasks and responsibilities as assigned.