Guest Services Supervisor - Club Wyndham Nashville

Travel + Leisure Co.•Nashville, TN

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. How You’ll Shine: As a Guest Services Supervisor, you’ll set the bar of excellence for your team every day. Through positive leadership, you’ll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front and back-of-house operations, you’ll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.

Requirements

Valid driver’s license.
Demonstrated ability to work under pressure.
Basic leadership skills with ability to coach, mentor, and train staff.
Excellent verbal and written communication as well as excellent hospitality service skills.
Working knowledge of various computer software programs including property management systems.
Comprehension and literacy for analyzing reports.
1 year of supervisory or management level experience.
1 year of hotel, timeshare or hospitality service experience.

Responsibilities

Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
Ensure daily checklist duties and tasks are fully completed with follow-up communications.
Maintain room inventory accurately and efficiently.
Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program