Guest Services Supervisor

Jackson Dawson•Las Vegas, NV

28d•Onsite

About The Position

The Guest Services Supervisor is responsible for the overall check-in of guests, organization, and inventory of the merchandise, manage onsite catering team, and campfire entertainment. The ideal candidate is someone who enjoys working with customers and providing a positive experience. In this role, you will work diligently with all team members, irrelevant of their position to ensure seamless running of the program.

Requirements

Bachelor’s degree from an accredited university, preferred or equivalent years of experience in lieu of degree
Minimum 1 year of hospitality, customer service type experience
Proficient with various PC software applications including MS Office products, Excel, and Google Docs
Must have and maintain a valid driver’s license
Ability to read, write and speak English, fluently
Proficiency in reading and writing instructions
Understanding of basic finance and accounting practices
Communicate clearly with coworkers, vendors, customers, and management team
Must be able to respond to direction and critiques from supervisors
Must have excellent verbal and written communication skills
Must be detail-oriented and committed to accuracy and timeliness
Must be hospitality driven, enthusiastic, self-motivated, organized, and pay close attention to detail
Able to work independently, exercise good judgement, and effectively problem solve
Ability to work with other people with a positive work attitude
Ability to present a professional image in both appearance and behavior
Perform work on weekends and evenings as needed to meet deadlines

Responsibilities

Manage proper check-in of all guests
Ensure all necessary documents and paperwork are completed before start of program
Communicate to Lead Trail Guide and Trail Guides any pertinent information captured during the onsite registration process
Replenish inventory of registration supplies, mercantile, and all supplies used on campus
Encourage guests to purchase souvenirs from the mercantile area and videos of their time on campus
Assists the Trail Support when time allows, in the store
Works directly with catering team to ensure daily counts and dietary restrictions are accounted for
Work directly with local talent agency to confirm talent for evening campfires
Work directly with shuttle staff to ensure safe and timely handoff of attendees
Oversee Trail Support when under direct supervision
Other duties as assigned