Guest Services Supervisor
About The Position
Welcome to Hotel Burbank - Your Gateway to a Dynamic Career Are you a seasoned hospitality professional looking to elevate your career to new heights? Hotel Burbank, nestled in the heart of Burbank, CA, is seeking a passionate and dedicated individual to join our team as a Guest Services Supervisor. Your Role: Lead a team of dedicated guest services staff to ensure exceptional guest experiences from check-in to check-out. Oversee front desk operations, concierge services, and guest inquiries to maintain our high standards of service. Resolve guest concerns in a timely and efficient manner, turning challenges into opportunities to exceed expectations.
Requirements
- Previous experience in a supervisory role within the hospitality industry.
- Strong communication and interpersonal skills to engage with guests and motivate your team.
- Ability to multitask and problem-solve in a fast-paced environment.
Responsibilities
- Lead a team of dedicated guest services staff to ensure exceptional guest experiences from check-in to check-out.
- Oversee front desk operations, concierge services, and guest inquiries to maintain our high standards of service.
- Resolve guest concerns in a timely and efficient manner, turning challenges into opportunities to exceed expectations.
Benefits
- Competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and advance your career.
- The chance to be part of a dynamic team in a thriving hotel environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
251-500 employees
