Guest Services Supervisor

Denver Museum of Nature & Science • Denver, CO

3d • $26 - $28

About The Position

Are you ready to take the lead in an environment where guest experience meets operational excellence? We’re looking for a proactive, team-focused Guest Services Supervisor to help us deliver excellent customer service across all our guest touchpoints and experiences - from ticketing, theaters, virtual reality, and more! Bring your leadership skills, your people-first mindset, and your passion for delivering excellent customer service to a role where every day is a new opportunity to shine.

Requirements

• High school diploma or equivalent.
• 2 years’ experience working in a customer service position.
• 6 months’ experience supervising or overseeing the work of a team.
• Ability to work weekends and evening shifts as scheduled.

Nice To Haves

• A proactive approach to problem solving, skilled in resolving day-to-day operational challenges
• Experience supervising, training, and motivating a team
• Excellent verbal and written communication to relay policies, answer questions, and guide both guests and staff
• Proven ability to handle guest inquiries, complaints, and feedback with professionalism and empathy

Responsibilities

• Responsible for hiring and supervising Guest Services team operating throughout the Museum’s venues and experiences including the ticketing desk, Planetarium, Infinity Theater, and Virtual Reality.
• Creates comprehensive and accurate weekly staff schedules, a minimum of two weeks in advance.
• Resolves customer concerns efficiently while maintaining a positive experience. Models empathy, patience, and understanding.
• Provides direction, communicates job expectations and on-going training and feedback to ensure professional development and success in alignment with Museum and department priorities.
• Helps communicate and implement revenue goals, customer service standards, and staffing needs for all Guest Services venues.
• Identifies opportunities for process improvements, creating and executing solutions regularly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED