Guest Services Supervisor

UW Health • Madison, WI

1d • Onsite

About The Position

Join the #1 hospital in Wisconsin!
We are seeking a Guest Services Supervisor to:
Bring their remarkable hospitality and supervisory skills to lead Guest Services employees in delivering exceptional patient and family experience across UW Health.
Oversee the success of the Guest Services Ambassador program, which assists patients and customers in wayfinding and personal navigation throughout the facility.
Be responsible for the hiring, managing, coaching, and development of employees, budgeting for the department, partnering with leadership to improve patient and guest experiences, and oversight of concierge services.
Bring an enthusiastic, community-oriented approach to genuinely influence the customer service experience.
At UW Health, you will have:
An excellent benefits package, including health and dental insurance, paid time off and retirement plans.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Access to UW Health’s Wellness Options at Work that support employee/family well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Requirements

• Bachelor's Degree or four years’ experience in lieu of degree
• 3 years of progressively responsible experience working in the hospitality or healthcare industry Required
• Valid driver’s license in the person’s state of residence.
• Must be 18 years of age and have two (2) years of driving experience to operate a golf cart or utility terrain vehicle Upon Hire Required

Nice To Haves

• 3 years of supervisory experience Preferred

Responsibilities

• Lead Guest Services employees in delivering exceptional patient and family experience across UW Health.
• Oversee the success of the Guest Services Ambassador program, which assists patients and customers in wayfinding and personal navigation throughout the facility.
• Be responsible for the hiring, managing, coaching, and development of employees, budgeting for the department, partnering with leadership to improve patient and guest experiences, and oversight of concierge services.
• Bring an enthusiastic, community-oriented approach to genuinely influence the customer service experience.

Benefits

• health and dental insurance
• paid time off
• retirement plans
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to UW Health’s Wellness Options at Work that support employee/family well-being.
• Tuition benefits eligibility

What This Job Offers

• Job Type: Full-time