Guest Services Supervisor - Hotel Paso Del Norte - El Paso, TX

Hotel Equities•El Paso, TX

14d•$17 - $18

About The Position

The Guest Services Supervisor is key to the overall experience of our guests---leading the team who makes the first and last impression of our hotel for all of our guests. If you have a solid knowledge of hotel operations, strong people skills and work ethic, a positive and encouraging management style, and last but not least, a propensity for creativity and flair, this role is perfect for you!

Requirements

Exceptional written and verbal communication skills
Solid understanding of training and working within hotel brand standards
Ability to optimize guest satisfaction
Computer proficiency
Minimum of 2 years Guest Services and supervisory experience

Nice To Haves

Associates degree or some college preferred

Responsibilities

Manages the front desk, hotel lobby, and a seamless arrival and departure experience for guests
Oversees all aspects of managing the Guest Services team including hiring, training and performance management
Acts as liaison among multiple hotel departments and overall hotel operations

Benefits

Salary Range: $17.00 to $18.00 per hour
Insurance: Medical, Dental, Vision Insurance-available for full-time employees and their families
After 6 months of Employment, Employees are eligible to enroll for 401k with up to a 5% company match
Short-Term and Long-Term Disability Insurance
Supplemental Life Insurance
Flexible Savings Account Retirement
Paid Time Off
Vacation Time- 80 hours on your first 3 years of service
Sick Time- 1 hour accrued per 30 hours worked
Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other) Cell phone allowance, Access to our Talent team to help you reach your career goals