Mokara | Guest Services Supervisor

Corporate Office•San Antonio, TX

15d•Onsite

About The Position

The Guest Services Supervisor represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests.

Requirements

Previous customer service experience
Previous valet experience preferred
Excellent grooming and body language to represent the brand
Ability to work outdoors in all weather conditions
Ability to lift 50 lbs frequently and work on feet entire shift
Ability to drive manual and automatic transmission preferred
Must have a valid in state driver’s license
Must have an excellent driving record (less than 2 moving violations in the last two years)
Must be at least 21 years of age
Must have alcohol training certification (TABC)

Nice To Haves

Previous valet experience preferred
Ability to drive manual and automatic transmission preferred

Responsibilities

Follow Moments of Service or Forbes standards during every interaction with guests
Provides our guests with an exceptional arrival and departure experience that makes them feel welcome
Engages the guest to provide superior guest service
Ensures the valets are staged to maximize the guest experience
Manages the traffic at the front of the hotel
Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles
Conduct key audit with the Valet Attendant at the end of each shift
Maintains the cleanliness of the front of the hotel
Notifies the Front Desk and Guest Services of VIP arrivals whenever possible
Loads the baggage in the cars or taxis for departing guests
Maintains a clean and orderly appearance of the work area at all times.