Guest Services Supervisor

ASM Global-posted 3 months ago
Part-time • Entry Level
Minneapolis, MN
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ASM Global is the world’s leading venue management and services company, connecting people through the power of live experience. As the world’s most trusted venue manager, we have a global reach that is unmatched in our industry. Our expertise and experience tailor all the resources we have accumulated to deliver the localized solutions that create the places where communities come together, celebrate, and thrive. We are looking for someone to fill our Guest Services Supervisor position which is located at Target Center in Minneapolis, MN. Home of the MN Timberwolves and MN Lynx.

  • Supervise part-time usher staff during Target Center events and assist with their training and performance evaluations.
  • Prepare the facility for opening and closing during each event.
  • Direct Guest Services staff assignments and behavior during events.
  • Serve as a problem solver and support system for the Guest Services usher staff.
  • Monitor activity during events and communicate all applicable activity to the lead supervisor/GS Manager.
  • Assist with training of staff, both on the job as well as during training moments (e.g. briefing meetings, training meetings, etc.).
  • Provide performance feedback of staff members.
  • Enforce venue rules and smoking policies.
  • Respond to emergencies and document accordingly.
  • Deal with guest problems and complaints up to the level where intervention by a full-time staff member is required.
  • Previous experience in providing excellent customer service required.
  • Experience as an usher/ticket taker in an entertainment venue preferred.
  • Demonstrated knowledge of usher and ticket taker duties required.
  • Ability to function with minimum supervision, handle customer complaints, investigate incidents and write reports, and communicate with patrons and staff.
  • Ability to work flexible hours including evenings, weekends and holidays.
  • Previous experience working in a similar facility environment preferred.
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