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The position involves organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Responsibilities include securing payment, verifying and adjusting billing, activating and filing room keys, processing all guest requests, and relaying messages. The role also requires printing contingency lists to maintain a record of all guests in case of emergency, identifying and explaining room features to guests, and providing directions and information regarding property amenities, services, and local areas of interest. Follow-up on outstanding requests or problems from the previous day is essential, along with running and reviewing daily reports/logs. Completing designated cashier and closing reports in the computer system, accepting and recording wake-up call requests, counting the bank at the beginning and end of shifts, and processing all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges are also part of the job. Additionally, notifying Loss Prevention/Security of any guest reports of theft is required.
