Guest Services Specialist, Days, Environmental Services

Howard University Hospital•Washington, DC

20h•$17 - $27

About The Position

As a Guest Services Specialist at Howard University Hospital, you are the first impression of our organization. You will welcome patients, visitors, vendors, and staff; provide accurate information; and ensure individuals are directed safely and efficiently to their destinations. This role supports a welcoming, organized, and patient-centered hospital environment.

Requirements

High School Diploma or GED required
Three (3) years of secretarial, administrative assistant, or customer service experience
Strong customer service and interpersonal skills
Ability to interact effectively with individuals from diverse backgrounds
Working knowledge of hospital departments and service areas
Sound judgment and problem-solving ability
Ability to maintain confidentiality and professionalism

Nice To Haves

Healthcare setting experience preferred

Responsibilities

Greet all individuals entering the facility; determine the nature and purpose of the visit.
Direct or escort patients, visitors, vendors, and staff to appropriate destinations.
Provide accurate information about department locations, clinics, and services offered within the organization.
Respond to inquiries; analyze information to provide answers or refer to the appropriate department for assistance.
Support safety protocols (including PPE requirements, as applicable).
Maintain a safe, clean, and professional work environment by following standards and procedures.
Perform additional duties as assigned within the scope of the role.