Part Time Guest Services Specialist
About The Position
We are located in the heart of Downtown Bellevue, is family-owned and fourth-generation company. Building community and fostering cultural growth has been a legacy of the Freeman family for over seven decades. This dedication to the betterment of Bellevue as a place to live and work and the creation of community-centric developments has and will always be the hallmark of the Freeman family and Kemper Development Company. We are currently looking for individuals that have a strong work ethic that upholds the values and goals of the company by performing their job to the best of their ability. You will be a great candidate if you are dependable, respectful, productive, and a good team player. DISTINGUISHING CHARACTERISTICS OF WORK AND ESSENTIAL ATTRIBUTES Employees in this classification perform customer service-related duties as Guest Services Specialist across all properties in the KDC portfolio. Work varies but is generally governed by company policies as described in the current Employee Policy Manual, regulations, and operating procedures. Job performance is reviewed regularly by the Guest Services Manager. This is not a remote position and attendance is a crucial part of this position. The Guest Services Specialist will have a “can do” attitude and is expected to be resourceful, flexible, self- motivated, and courteous. The Guest Services Specialist is confident working independently while demonstrating a strong sense of personal responsibility and a passion for assisting the guests at the Bellevue Collection. The Guest Services Specialist must always display the following essential attributes while representing KDC: Reliable Customer Service Honesty Teamwork Vision for the goals of the company Insightful Respect other points of view Decisive Problem Solver
Requirements
- Knowledge of the principles and practices related to customer service.
- Strong initiative, job reliability, diligence, dedication, and attention to detail skills.
- Verbal and written communication skills.
- Ability to understand, remember and carry out written and oral instructions.
- Ability to analyze complex problems or issues and develop an effective course of action.
- Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
- Organizational and personal interface skills.
- Learn and retain knowledge of the layout of all properties and entities within the Bellevue Collection.
Nice To Haves
- Customer Service experience preferred but not required.
Responsibilities
- Positively and professionally represent The Bellevue Collection Brand
- Know each of the properties (Bellevue Square, Lincoln Square, Bellevue Place) and be able to direct guests to locations at each property.
- Direct Guests to stores, restaurants and entertainment venues at The Bellevue Collection
- Answer phones
- Contact stores and restaurants as needed for customers
- Issue Wheelchairs and Mobility scooters to Guests in need
- Receive, log and store Lost and Found Items
- Issue Gift Cards to The Bellevue Collection
- Computer, printer and POS system interface
- Manage cash, credit and check transactions
- Nightly sales drop
- Direct Guests to locations outside of The Bellevue Collection as Needed
- Holiday Hours/Shifts will vary
- Point of contact for security interface.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
