Guest Services Sales Associate

Bolton Valley Resort • Bolton Valley, VT

126d

About The Position

The Guest Services Representative is the ultimate source of information and salesperson for all things a visitor would need to know at Bolton Valley. Provides customers with a variety of information, in person and by phone, by handing out written literature, answering questions, and describing and explaining activities, events, programs, services, rates, schedules, locations/directions, policies, and procedures. This is a full OR part time position.

Requirements

• High school diploma or equivalent required
• Previous customer service and/or cash handling experience is preferred

Nice To Haves

• Helpful, outgoing and friendly personality
• Good basic math/cash-handling skills
• Ability to work well under pressure in a fast-paced environment
• Patience
• General interest in the ski industry and in helping others
• Ability to follow instructions
• Phone etiquette skills

Responsibilities

• Connect customers with information they need to maximize the value and experience they have at Bolton Valley
• Positively represent the resort by being friendly and helpful
• Sell lift tickets, season passes, lessons and rentals; help guests understand the various options and values to select the right products
• Respond to customer questions, concerns, comments and complaints in person, by telephone, via email or by regular mail; resolve if possible; refer to supervisor or other staff member/department as indicated
• Assist in the coordination of lost and found items
• Be familiar with all of Bolton Valley's products, services and specials
• Take payment and return correct change; process credit card payments; print/fill out tickets; process related records/forms, such as credits, coupons, upgrades, gift certificates, lodging vouchers, and the like
• Cash out at end of day; prepare cash and ticket/package sales reports
• Perform basic data entry
• Communicate closely with other departments, particularly Ski School and Mountain Operations
• Complete all sales for customers over ecommerce or over the phone

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 101-250 employees