GUEST SERVICES REPRESENTATIVES
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About The Position
The position involves receiving and confirming room reservations through various means such as letter, telephone, email, or personal contact. The incumbent will register and assign rooms to guests, issue room keys, and may escort guests to their rooms as needed. Responsibilities also include ensuring that only authorized patrons use government-sponsored quarters, calculating and posting charges to patrons' accounts, accepting payments, and preparing daily cashier's reports. The role requires maintaining a professional appearance and demeanor, updating housekeeping statuses, and ensuring the cleanliness of the front desk area and lobby. Additional duties include processing night audit procedures, maintaining the lost and found program, and applying ice control material during snow events.
