Guest Services Representative

Landry's • Las Vegas, NV

92d • $18 - $18

About The Position

A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints.

Requirements

• Professional appearance and demeanor
• Efficient communication skills
• High school diploma required
• Two (2) years' experience in hospitality, preferably in a guest relations role
• Ability to work flexible hours, including nights, holidays, and weekends
• Working knowledge of property management systems
• Adhere to all state, federal laws, and company policies

Responsibilities

• Check guests in and out of the property quickly and accurately
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities
• Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel
• Process guests wake up call, emergency and recovery calls

Benefits

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

What This Job Offers

• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees