Guest Services Representative

ASM Global • Glendale, AZ

95d

About The Position

Providing exceptional customer service, handling guest inquiries, and ensuring a smooth and pleasant stay for guests.

Requirements

• High school diploma preferred.
• Minimum of (2) years work-related experience.
• Event experience preferred.

Nice To Haves

• Outstanding organizational skills.
• Diligence and attention to detail.
• Exceptional interpersonal skills and a friendly demeanor.
• Excellent written and verbal communication.
• Physical stamina and high energy levels.
• Good problem-solving skills.
• Ability to perform under stress.
• Excellent multitasking ability.
• Conflict management skills.

Responsibilities

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.

Benefits

• Competitive salary, commensurate with experience.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• Paid vacation.
• 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED