Guest Services Representative

LATOUR HOTELS & RESORTS, INC. • Atlantic Beach, NC

4d • Onsite

About The Position

As a Guest Services Representative (GSR), you’re the friendly face and helpful voice that makes each guest feel right at home — from the first “hello” to the final “thank you.” You’ll play a key role in creating memorable experiences and ensuring our guests’ stays are smooth, warm, and worry-free. This position is essential to delivering the outstanding hospitality that LHR is known for. If you love connecting with people and making their day better, this is where you belong.

Requirements

• High school diploma or GED required
• Friendly, professional, and dependable
• Strong communication and problem-solving skills
• Detail-oriented and organized
• Adaptable to change and eager to learn

Nice To Haves

• Customer service experience preferred — hospitality experience is a plus!
• Bilingual (English/Spanish) preferred

Responsibilities

• Greeting guests with a genuine smile and managing check-in/check-out efficiently
• Anticipating needs and resolving guest questions or issues quickly and professionally
• Communicating with housekeeping and maintenance to ensure seamless service
• Handling calls, messages, and emails with positivity and care
• Keeping accurate records, shift checklists, and reports
• Maintaining a clean, organized, and welcoming front desk area

Benefits

• Exclusive travel benefits through our employee travel club after your first few months
• Competitive pay — with rates negotiable based on your experience and skills
• Deeply discounted stays at our resorts
• Access to partner hotels worldwide
• Savings on airfare, car rentals, and more
• Comprehensive benefits for full-time team members, including medical, dental, vision, company-paid life insurance, 401(k), and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED