Guest Services Representative - Smart Motors Toyota

Smart Motors Toyota • Madison, WI

6d • $17

About The Position

Do you want to help transform the auto industry? Come let Smart Motors Toyota show you just how Remarkable you can be! At Smart Motors Toyota, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Smart Motors Toyota teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! We value individuals who: Make it matter through being a caring team member. Are authentic and communicate with transparency and kindness. Welcome differences by seeking, listening, and learning from diverse perspectives. At Smart Motors Toyota we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT SMART MOTORS TOYOTA! Your Purpose as a Guest Services Representative:

Requirements

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
• A team-first always perspective with a desire to win together attitude.
• An innate desire to help others in all ways possible.
• Dedicated to creating meaningful outcomes in everything you do.
• Welcomes difference by seeking, listening, and learning from diverse perspectives.
• Authentically communicates with transparency, empathy, and kindness.
• Forever curious and motivated by a passion for continuous improvement.

Responsibilities

• Accurately receives cash, checks, and credit card payments for service work.
• Accurately calculate and communicate repair orders.
• Verify the identity of the person picking up the vehicle by checking their name on credit card, check, or driver’s license.
• Organize and file repair orders, invoices, and lists of missing documents.
• Reconcile cash drawer during shift changes and daily for start/end of business.
• Supply amenities for the customer waiting area and help keep it clean.
• Provide backup assistance to all customer relations departments as needed.
• Assists in the delivery of vehicles, if needed.
• Other duties and responsibilities as assigned by management.

Benefits

• Competitive Pay: $17.00/hour
• Flexible Work Schedule: Full-Time availability preferred!
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees