Guest Services Representative
About The Position
Canyon Ranch inspires your well way of life. Since 1979, Canyon Ranch has been a trailblazer and leader of the integrative wellness lifestyle through immersive, life-changing destinations in Tucson, Arizona and Lenox, Massachusetts, a wellness retreat in Woodside, California and the largest day spa in North America at The Venetian Resort in Las Vegas. Canyon Ranch guests experience lasting transformation through curated pathways that answer their wellness intentions. We deliver personal guidance from world-class experts in health & performance, food & nutrition, spa & beauty, fitness & movement, and mind & spirit that inspire proven, lasting impact on Canyon Ranch members as they pursue their well path. At Canyon Ranch our Guest Services Representatives are the direct connect to our guests and the beginning of their transformational experience. You will make sure that each arriving guest has all the details of their stay confirmed so they can being the Canyon Ranch experience immediately. You are the source of all knowledge, from restaurant hours to the best place to enjoy a quiet moment of reflection. With all the experiences we have to offer, you will start them on their journey with everything they will need. Provides services within the three functions of the Front Office (Guest Services, PBX, and Bell Services). Responsible for providing a high level of attention and customer service to all internal and external clients. Position reports to Front Office Manager.
Requirements
- Excellent customer service and positive interpersonal skills, including ability to facilitate and mediate sensitive situations with compassion and professionalism.
- All members of our team should develop and maintain satisfactory and effective relationships with all levels of management and staff members.
- Demonstrate good judgment and the ability to maintain confidentiality.
- Demonstrated organizational and computer skills, you may be using word, excel and power-point at any time.
- Limited experience required (1-2 years previous experience in same or related field).
Benefits
- Comprehensive Medical, Dental, and Vision insurance plans
- Total of 25 paid days per year
- Free gym/health club membership with access to 60 fitness classes
- Variety of lectures and workshops
- 55% off services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
