Guest Services Representative
About The Position
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. The Gaming Analytics Department is responsible for leading all analytical work related to table games, slots, poker and other gaming products. Our team works with table games and slots operational leadership, Shared Services (ESS Gaming), and property leadership (AGMs/GMs) to optimize the gaming floor and explore/test new products. Some of their activities include: Gaming asset optimization: making recommendations for the types of table games and number of slot units necessary to satisfy demand. Creating and updating recurring product performance models and reports Advising gaming leadership: analyzing and reporting on the financial performance and profitability of table games and slot units on a monthly basis. Assisting with ad hoc analyses
Responsibilities
- Accurately and promptly handle all money transactions and player accounts for customers.
- Promote Family Style Service culture through actions and positive attitude.
- Promotes a fun and friendly environment that creates excitement for external and internal guests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
