GUEST SERVICES REPRESENTATIVE

Kampgrounds Of America, Inc.•Swannanoa, NC

About The Position

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative. At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to: intentionally create a sense of community and belonging for our guests, employees and franchise partners continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment sustain a culture that promotes diversity of thought and experiences ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all drive change in our company and industry through action and implementation Summary: The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR maintains a clean, well-stocked and organized store.

Requirements

Hear and speak the English language fluently
Strong decision-making ability
Ability to communicate, ability to manage conflict
Working knowledge of operational procedures
Comfortable in a fast-paced and high-pressure environment
Ability to maintain confidentiality
Able to work nights, weekends, and holidays
Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.

Responsibilities

Greet all guests approaching the front desk in accordance with KOA standards.
Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
Prepare reports as required, relating to shift checklist, and down-time reports.
Answer inquiries from guests regarding campground amenities and local attractions.
Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper radio etiquette.
Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
Maintain high standards of professionalism, customer service, quality and cleanliness.
Maintain store displays and inventory control as directed and communicate ideas and guest feedback.
Increase revenues through up-selling strategies and profitability of ancillary income.