Guest Services Representative

UVA Health Northern Virginia & Culpeper • Manassas, VA

2d • Onsite

About The Position

This position will cover the main lobby desk at UVA Health Prince William Medical Center, Monday through Friday, 5:30am-2:00pm.
We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.
As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.
The Guest Service Representative I serves as the initial contact for guests arriving at a key entry point in the hospital or in a facility waiting area. This role is responsible for greeting patients, providing direction, overseeing the traffic in lobby areas, and providing general hospital information. The Guest Services Representative I must have comprehensive knowledge of hospital services, their locations, and key resources to assist any hospital customer.

Requirements

• High School Diploma or GED required for those hired after November 2024
• 1 - 2 years of customer service experience, preferably in a healthcare setting, required.
• Valid state driver’s license at facilities where Valet assistance may be needed, required.
• Effective communication skills with people of diverse backgrounds and all levels of authority.
• Ability to maintain confidentiality.
• Excellent communication skills (oral and written) and interpersonal skills.
• Must be detail oriented and demonstrate problem solving and critical thinking.
• Ability to function as part of a team as well as independently.
• Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment.
• Ability to operate a computer, including typing and using Microsoft Office.

Nice To Haves

• Be a current notary public or be willing to become a notary, if needed.

Responsibilities

• Communicates effectively with people of diverse backgrounds and all levels of authority.
• Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
• Responds quickly and properly to irregular and emergency situations.
• The incumbent may be asked to perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees