Front Desk - Part Time- DoubleTree by Hilton Asheville Downtown

Parks Hospitality Group Inc • Asheville, NC

20h • Onsite

About The Position

At Parks Hospitality Group, we are looking for a skilled Guest Services Representative to provide exceptional service for our guests. In this role, you will handle guest check-ins and check-outs, assist with inquiries, and ensure a memorable guest experience. You will also assist in training new Guest Services Representatives.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a front desk or guest services role.
• TIPS certification required at hire.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests upon arrival and provide a positive first impression.
• Perform check-in and check-out procedures accurately and efficiently.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Demonstrate professional phone etiquette, answering calls promptly and providing accurate information.
• Process payments, handle cash, and maintain accurate guest account records.
• Provide information on hotel amenities, services, and local attractions.
• Assist with luggage storage and wake-up calls as needed.
• Ensure the front desk and lobby areas are tidy and organized.
• Assist in training and mentoring other Guest Services Representatives.

Benefits

• Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Team Member Recognition Program to celebrate your achievements.
• Discounts on hotel stays and dining.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees