Guest Services Representative

TSG Developments Investments Inc. • Hallandale Beach, FL

2d

About The Position

Guest Service Representatives are the front-line representatives for several areas of the Admissions function and their primary responsibilities are to provide exceptional service to guests and to make sure that their assigned work area is maintained in a serviceable manner at all times.

Requirements

• High school diploma or a general education degree
• 2 years of guest service experience.
• Experience working with ticketing equipment and cash registers.
• Must have a positive attitude and be willing to work with and be a part of a team.
• Must be able to read, write and perform simple mathematical calculations.

Responsibilities

• Creates an exceptional experience for all guests through a safe, clean, and friendly environment.
• Sells tickets to guests from the box office or designated area; familiarizes self with different venue layouts, events, and general information. Answers customer questions regarding events, tickets, & schedules
• Directs guests to seating areas; spends assigned shift mostly roaming the grandstand, ensuring guest satisfaction, guest safety, etc.
• Efficiently distributes and sells racing programs to guests from designated areas.
• Balances monies at end of cash handling shifts; reviews all closing paperwork with supervisor.
• Assists with the restocking of tickets, programs and office supplies as needed.
• Reads, understand, acknowledge, and follow all operational policies and procedures.
• Performs other duties as deemed necessary or as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED