GUEST SERVICES REPRESENTATIVE

Chukchansi Gold Resort & Casino•Coarsegold, CA

21h•Onsite

About The Position

Chukchansi Gold Resort & Casino, voted the Valley’s No. 1 best local employer, is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations. Nestled near the awe-inspiring Yosemite National Park, Chukchansi Gold Resort & Casino invites guests to experience the natural beauty of the Sierra foothills while enjoying world-class gaming, dining and entertainment. The Guest Services Representative is responsible for promoting the success of the Rewards Club by assisting guests through the membership process and explaining the benefits of membership. This role requires providing excellent customer service with knowledge of promotions, events, hotel, and the property, and contributing to a team that embodies teamwork, positivity, thrives in social settings, and enjoys brightening others' days.

Requirements

One year related experience or training; or equivalent combination of education and experience.
Must possess excellent customer service skills, communication and organizational skills.
Must be familiar with, and able to operate, computers, and printers.
Ability to resolve minor guests conflicts in a smooth, courteous manner.
Must be computer literate and have basic knowledge of computer software.
Must have a positive tone and clear enunciation (telephone skills).
Ability to read, analyzes, and interprets simple documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to guests and other Team Members.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

High School diploma or General Education Degree (GED) preferred.
Bilingual, Spanish speaking preferred.

Responsibilities

Interacts effectively with the public and Team Members.
Performs excellent customer service at all time.
Promotes the Rewards Club by assisting guest through the membership process.
Maintains a working knowledge of guest services in order to provide smooth, courteous and efficient service to guest.
Maintains a working knowledge of the property as well as current and upcoming events in order to advise guests and fellow Team Members whenever possible.
Assists Shift Managers, Casino Hosts and other Marketing personnel as needed with Rewards Club related matters.
Facilitates the flow of information by attending scheduled meetings.
Resolves minor guest’s conflicts which are related to guest services.
Routinely inspects stock of Rewards Club printed material and earned rewards and restocks as needed.
Greets busses/groups/conventions.
Distributes entry forms, redeems voucher/coupons, and issues earned rewards.
Assists at concerts, special events, promotions and off property events as needed.
Maintains a consistent and regular attendance record.
Performs any reasonable request made by management.
Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests.
Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures.
Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.
Demonstrate a desire to succeed and willingness to help others succeed.
Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
Serve as contributing Team Member of CGRC enhancing operations in all its business endeavors.