Guest Services Representative

UVA Community Health • Manassas, VA

2d • Onsite

About The Position

The Guest Service Representative I serves as the initial contact for guests arriving at a key entry point in the hospital or in a facility waiting area. This role is responsible for greeting patients, providing direction, overseeing the traffic in lobby areas, and providing general hospital information. The Guest Services Representative I must have comprehensive knowledge of hospital services, their locations, and key resources to assist any hospital customer.

Requirements

• High School Diploma or GED required for those hired after November 2024
• 1 - 2 years of customer service experience, preferably in a healthcare setting, required.
• Valid state driver’s license at facilities where Valet assistance may be needed, required.
• Effective communication skills with people of diverse backgrounds and all levels of authority.
• Ability to maintain confidentiality.
• Excellent communication skills (oral and written) and interpersonal skills.
• Must be detail oriented and demonstrate problem solving and critical thinking.
• Ability to function as part of a team as well as independently.
• Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment.
• Ability to operate a computer, including typing and using Microsoft Office.

Nice To Haves

• Be a current notary public or be willing to become a notary, if needed.

Responsibilities

• Communicates effectively with people of diverse backgrounds and all levels of authority.
• Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
• Responds quickly and properly to irregular and emergency situations.
• The incumbent may be asked to perform additional duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED