Guest Services Representative

ROI Hospitality Development•Rhinelander, WI

15h

About The Position

We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

Requirements

High School diploma or GED preferred
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Ability and flexibility to work various shifts including evenings, weekends, and holidays

Responsibilities

Greet guests and perform check-in/out procedures
Follow all cash and credit card procedures required by hotel and brand standard
Check expected departures and clear check out
Update housekeeping room status
Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form