ALQ - GUEST SERVICES REPRESENTATIVE
About The Position
The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR maintains a clean, well-stocked and organized store. Essential Duties and Responsibilities: Greet all guests approaching the front desk in accordance with KOA standards.Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.Prepare reports as required, relating to shift checklist, and down-time reports.Answer inquiries from guests regarding campground amenities and local attractions.Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper radio etiquette.Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.Maintain high standards of professionalism, customer service, quality and cleanliness.Maintain store displays and inventory control as directed and communicate ideas and guest feedback.Increase revenues through up-selling strategies and profitability of ancillary income. Non-Essential Duties and Responsibilities: This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Requirements
- Hear and speak the English language fluently
- Strong decision-making ability
- Ability to communicate, ability to manage conflict
- Working knowledge of operational procedures
- Comfortable in a fast-paced and high-pressure environment
- Ability to maintain confidentiality
- Able to work nights, weekends, and holidays
- Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.
Responsibilities
- Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay
- Accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments
- Maintain a clean, well-stocked and organized store
- Greet all guests approaching the front desk in accordance with KOA standards
- Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards
- Prepare reports as required, relating to shift checklist, and down-time reports
- Answer inquiries from guests regarding campground amenities and local attractions
- Ensure logging and delivery of all messages, packages and mail in a timely and professional manner
- Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper radio etiquette
- Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures
- Maintain high standards of professionalism, customer service, quality and cleanliness
- Maintain store displays and inventory control as directed and communicate ideas and guest feedback
- Increase revenues through up-selling strategies and profitability of ancillary income
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
