Guest Services Representative
About The Position
As a Guest Services Representative (GSR), you’re the friendly face and helpful voice that makes each guest feel right at home — from the first “hello” to the final “thank you.” You’ll play a key role in creating memorable experiences and ensuring our guests’ stays are smooth, warm, and worry-free. Your day might include: Greeting guests with a genuine smile and managing check-in/check-out efficiently Anticipating needs and resolving guest questions or issues quickly and professionally Communicating with housekeeping and maintenance to ensure seamless service Handling calls, messages, and emails with positivity and care Keeping accurate records, shift checklists, and reports Maintaining a clean, organized, and welcoming front desk area This position is essential to delivering the outstanding hospitality that LHR is known for. If you love connecting with people and making their day better, this is where you belong.
Requirements
- High school diploma or GED required
- Friendly, professional, and dependable
- Strong communication and problem-solving skills
- Detail-oriented and organized
- Adaptable to change and eager to learn
- This is an active, guest-facing role — you’ll spend much of your day on your feet assisting guests and collaborating with team members.
- Weekend and holiday shifts may be required.
Nice To Haves
- Customer service experience preferred — hospitality experience is a plus!
- Bilingual (English/Spanish) preferred
Responsibilities
- Greeting guests with a genuine smile and managing check-in/check-out efficiently
- Anticipating needs and resolving guest questions or issues quickly and professionally
- Communicating with housekeeping and maintenance to ensure seamless service
- Handling calls, messages, and emails with positivity and care
- Keeping accurate records, shift checklists, and reports
- Maintaining a clean, organized, and welcoming front desk area
Benefits
- Exclusive travel benefits through our employee travel club after your first few months
- Competitive pay — starting rate of $15.00 per hour!
- Deeply discounted stays at our resorts
- Access to partner hotels worldwide
- Savings on airfare, car rentals, and more
- Comprehensive benefits for full-time team members, including medical, dental, vision, company-paid life insurance, 401(k), and more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
