Wisconsin Dells KOA Office/Store/Registration

KCN Enterprises • Wisconsin Dells, WI

14d

About The Position

Responsible for guest registration, front desk, and store procedures while delivering great guest service. Job will run from April-October

Requirements

• Hear and speak the English language fluently
• Knowledge of computer and cash register operation
• Ability to work nights, weekends, and holidays
• Excellent customer services skills
• Ability to maintain confidentiality
• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
• Long periods of standing (80%)
• Ability to bend, stoop, kneel, crouch, and climb
• Requires the use of hands/fingers to handle or feel

Responsibilities

• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
• Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concern.
• Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
• Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.
• Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA's, and being knowledgeable of all national and local advertising and discount programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed