Guest Services Representative

LATOUR HOTELS & RESORTS, INC.•North Myrtle Beach, SC

16h•Onsite

About The Position

LaTour Hotels and Resorts (LHR) is hiring Guest Service positions at our Peppertree Ocean Club Resort location in North Myrtle Beach, SC. As an ESOP (Employee Stock Ownership Plan) company, LHR prides itself on building employees' skills in the workplace and promoting from within, meaning that when you succeed, you're working towards both the company's future and your own. A role in Guest Services is a great way to get started with LHR. The Guest Service Representative (GSR) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately. This position is vital to our operations and serves as the foundation for providing the best hospitality LHR can offer at each of its locations.

Requirements

High school diploma or GED.
Ability to accept responsibility and account for his/her actions (Accountability).
Ability to adapt to change in the workplace (Adaptability).
Ability to take care of the customers’ needs while following company procedures (Customer oriented).
Ability to bring energy to the performance of a task (Enthusiastic).
Ability to demonstrate conduct conforming to a set of values and accepted standards (Ethical).
Ability to be truthful and be seen as credible in the workplace (Honesty/Integrity).
Ability to get along well with a variety of personalities and individuals (Interpersonal).
Ability to be held accountable or answerable for one’s conduct (Responsible).
Ability to identify and correct conditions that affect employee safety (Safety awareness).
Ability to work successfully with a variety of people without making judgments (Tolerance).
Ability to perform all duties accurately and thoroughly (Accuracy).
Ability to communicate effectively in a positive manner with others using the spoken English word to both internal and external guests (Oral Communication).
Ability to pay attention to the minute details of every task (Detail Oriented).
Posses the trait of being organized and methodically performs each task (Organization).
Ability to exhibit an enthusiastic demeanor towards all guests (Friendliness).

Nice To Haves

Customer Service experience is preferred.
Bilingual/Spanish Speaking Preferred.

Responsibilities

Greets guests warmly and efficiently facilitates their check-in and check-out process.
Ensures that welcome and departure calls are being placed in accordance with company standards.
Anticipates guests’ needs and resolves their questions/problems or refers them to the appropriate person for resolution.
Consistently answers all phone calls, voicemails, and emails in a positive and efficient manner.
Completes the shift checklists accurately and submits them to the General Manager (GM) or places them in the GM mailbox by the end of their shift.
Communicates often with housekeeping, kitchen, and maintenance staff on the status of all rooms and guests needs.
Reviews the communication log daily for pass-along information from previous shifts to ensure seamless service for maximum guest satisfaction.
Counts and verifies that the cash drawer is at the correct denomination and immediately reports any discrepancies to the GM.
Maintains a neat, clean, and organized environment.
Perform concierge duties.
Assist with bellman duties as needed.