Guest Services Representative - Staybridge Suites Hotel

Hamister Group•Rochester, NY

54d•$17 - $17

About The Position

The Staybridge Suites Rochester University hotel is looking for an enthusiastic Full or Part-Time hospitality professional to join our Guest Services Team! Hotel or restaurant customer service experience is required. Experience is Preferred but not necessary. Strong Desire to provide Exceptional Guest Services Great Attitude, Personality, Dedication and Willingness to provide Top Notch Guest Experiences is what it's all about. We can train you on the skills, but you need to provide the rest. Evening and weekend availability is required. We offer competitive pay based upon experience, as well as outstanding benefits including travel discounts around the world! We would love to invite you to apply for our Guest Services Representative position. The position starts between $15-$16 per hour (depending on experience). JOB DESCRIPTION 1. Daily Front Desk a. Personally greets guests, registers guest, makes room assignments, provides transportation, and supports all other functions of the hotel in such a manner that exceeds company quality service and profit expectations. b. Practices professional telephone etiquette while answering within three rings, using the appropriate greeting and transfer. c. Checking guests in and out of the hotel, making sure that all pertinent information is obtained upon check-in, while upholding company and flag standards. d. Responds promptly to guest inquiries, requests, and/or complaints in a timely professional manner. Records all requests and complaints on appropriate log in order to ensure follow up and communication to the management staff; never allows a guest to leave the hotel unsatisfied. e. Informing all guests of hotel services, such as: continental breakfast hours, wake up calls, express check out, free local call exchanges, newspaper delivery, etc. f. Posts all charges that come through the front desk, such as: faxes, copies, dry cleaning and postage. g. Accepts and records payments for guests’ room charges and provides change. Responsible for maintaining front desk cash drawer and balancing accounts for each shift. h. Takes reservation calls and inputs guest reservations, i. Maintains the hotels key control log while issuing property keys. j. Checks and maintains all equipment at the front desk, attempting any basic trouble shooting necessary. This would include the copier, fax machine, all printers and property management system, clearing paper jams, changing paper, and toner cartridges. k. Performs several daily Room Status Inquiry Reports to ensure registration cards are present with proper signature, name, and room number (if applicable.) l. Blocks and maintains rooms for any special request of V.I.P. rooms for incoming guests while communicating pertinent information to housekeeping or any other necessary department. m. Completing all duties of the front desk checklist and reports. Completing reports and logs distributing the completed forms to the appropriate individuals. We require that any applicants have prior customer service experience and a valid driver’s license. If you feel this position sounds like it may be a good fit for you, we would love for you to apply! We look forward to meeting you soon! Job Types: Full or Part-time Pay: $16.50 - $17.00 per hour

Requirements

Prior customer service experience
Valid driver’s license

Nice To Haves

Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
Hotel experience: 1 year (Preferred but not necessary. The right attitude and dedication are more important)

Responsibilities

Personally greets guests, registers guest, makes room assignments, provides transportation, and supports all other functions of the hotel in such a manner that exceeds company quality service and profit expectations.
Practices professional telephone etiquette while answering within three rings, using the appropriate greeting and transfer.
Checking guests in and out of the hotel, making sure that all pertinent information is obtained upon check-in, while upholding company and flag standards.
Responds promptly to guest inquiries, requests, and/or complaints in a timely professional manner. Records all requests and complaints on appropriate log in order to ensure follow up and communication to the management staff; never allows a guest to leave the hotel unsatisfied.
Informing all guests of hotel services, such as: continental breakfast hours, wake up calls, express check out, free local call exchanges, newspaper delivery, etc.
Posts all charges that come through the front desk, such as: faxes, copies, dry cleaning and postage.
Accepts and records payments for guests’ room charges and provides change. Responsible for maintaining front desk cash drawer and balancing accounts for each shift.
Takes reservation calls and inputs guest reservations
Maintains the hotels key control log while issuing property keys.
Checks and maintains all equipment at the front desk, attempting any basic trouble shooting necessary. This would include the copier, fax machine, all printers and property management system, clearing paper jams, changing paper, and toner cartridges.
Performs several daily Room Status Inquiry Reports to ensure registration cards are present with proper signature, name, and room number (if applicable.)
Blocks and maintains rooms for any special request of V.I.P. rooms for incoming guests while communicating pertinent information to housekeeping or any other necessary department.
Completing all duties of the front desk checklist and reports. Completing reports and logs distributing the completed forms to the appropriate individuals.