Guest Services Representative

Ropes & Gray • Washington, DC

1d • Onsite

About The Position

Acting as the face of a global law firm, the Guest Services Representative is responsible for greeting and directing all clients and visitors, while attending to the main telephone line and organizing immediate assistance to meetings in progress. This position works closely with our Conference Center/Hospitality team. It is ideal for a customer service orientated individual who has the ability to make a great first impression and present themselves in a polished and professional manner.

Requirements

• A high school diploma or the equivalent with a minimum of three years of related work experience.
• Proficiency in MS Office
• Highly developed customer service skills.
• Strong interpersonal, verbal and written communication skills.

Nice To Haves

• Hotel, law firm or professional services experience preferred.

Responsibilities

• Promptly and professionally answer main telephone switchboard and ensure calls are routed expediently.
• Follow specified procedures to handle inquiries when providing information related to the firm.
• Foster a welcoming and professional environment by promptly greeting and appropriately directing all clients and visitors upon their arrival.
• Register external visitors upon request in building security site. Monitor visitor access and gain approval for access when needed to assist in ensuring a secure environment.
• Manage and conduct regular audit of visitor badge inventory
• Respond to walk-up requests by providing first in class support to internal and external clients.
• Collaborate and coordinate immediate assistance to meetings in progress in relation to catering, technology, room, or setup needs.
• Arrange car service reservations and/or voucher distribution for visitors and clients.
• Collaborate with facilities maintenance requests, vendor access needs, overtime HVAC, after-hours office access and activity.
• Uphold all policies, procedures, and high standards for quality service.
• Perform other work-related duties as assigned.

Benefits

• Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members.
• The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture.
• In addition, this role is eligible for a discretionary bonus based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED