Guest Services Rep Part Time-104020

Extended Stay America•Daytona Beach, FL

14h•Onsite

About The Position

The Guest Services Representative ("GSR") position is responsible for demonstrating and promoting a strong commitment to providing the best possible experience for guests. This role involves assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR is also responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines, and standards are followed for all associates and guests.

Requirements

Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
Proficient operation of the property management system technology.
Ability to work through all shift reports and perform the audit function when necessary and assigned.
Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Apply good judgment at all times.
Manage problems, address and solve guest-related issues.
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Assists and responds to guest requests with diligent follow-through.
Resolve guest issues through the Make it Right process, embracing ESA's service culture and treating all guests and associates with the utmost of respect and kindness.
Process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Handle collection efforts of all in-house balances and maintain all cash, credit card and city ledger accounts at the property.
Setup, maintain, and takedown of breakfast display in timely manner.
Maintain an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
Sell the value of ESA to all inquiries (via telephone and in person) and strive to convert them into reservations and occupied rooms in compliance with company standards.
Collect relevant guest information in accordance with guidelines, probe for potential sales leads, and identify sales opportunities.
Conduct periodic tours of the property to ensure the property is meeting brand standards.
Assist and provide reasonable accommodation in response to guest requests whenever possible and practical.
Comply with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
Perform other tasks as assigned by the management team.