Guest Services Representative - LOCATED IN SPRING BRANCH

San Antonio•Spring Branch, TX

16d•$11•Onsite

About The Position

We need outgoing friendly people to greet each guest and take orders from 2:00pm-7:30pm Monday-Saturday, & Sunday 11am-4:15pm To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. Starting pay $11.00 based on experience. Must be able to work weekends and Holidays. A review performed and a raise offered after 90 days of employment.

Requirements

Possess a strong sense of teamwork
Ability to follow instructions
Has integrity
Takes initiative
Fits the Nothing Bundt Cakes Culture
Has the ability to work well under pressure
Outgoing and friendly personality
Ability to multitask while paying special attention to detail
Strong sales ability
Genuine care of others needs
Ability to work with a sense of urgency
Must be able to work weekends and Holidays.

Responsibilities

Abide by all NBC policies and procedures
Uphold NBC's image and brand
Assist other departments when necessary
Introduce walk-in guests to our bakery and our products with a guest tour
Assist guests with walk-in orders while using creative solutions
Suggest balloon sales, show porcelain items, and up-sell with candles and cards
Assist phone guests by placing incoming orders
Give cake presentations while performing quality control tests
Operate & balance (POS) point of sale with accuracy and efficiency
Gather guests email addresses
Keep samples available during all hours of operation
Maintaining a strong knowledge of NBC's products, prices, and promotions
Keep retail area clean, swept, neatly merchandised
Dust all retail surfaces twice per week, including all counter tops, and POS stations
Duties assigned by crafting department such as fluffing bows and making design pieces.
Track inventory and commission sales