City Stadium Guest Services Representative (Richmond Kickers & Ivy Gameday)
About The Position
The Richmond Kickers Pro Soccer Club and Richmond Ivy Soccer Club, independent USL League One and USL W League teams located in Richmond, VA, are seeking an enthusiastic, energetic individual to be a Guest Services Representative during all Kickers and Richmond Ivy home games for the 2026 season. Home schedules can be found at richmondkickers.com/schedule and richmondivy.com/schedule . The Guest Services Representative will be responsible for assisting fans with any ticketing issues or questions prior to them entering City Stadium. An ideal candidate will be a personable individual who can effectively communicate with fans and staff.
Requirements
- Previous customer service experience.
- A strong, clear communicator.
- Tech-savvy
- An enthusiastic and friendly personality.
- Adaptability to handle issues that may arise during the fan experience.
- Flexible schedule to allow commitment to all Richmond Kickers and Richmond Ivy home games necessary during the 2026 season, including weekends, evenings, and some holidays to meet game/event needs
Nice To Haves
- Prior experience using Unify or a similar ticketing system is preferred, but not required.
Responsibilities
- Troubleshoot guest's various ticketing issues as they make their way into City Stadium.
- Retain a full knowledge of City Stadium's layout and policies to best assist fans.
- Process ticket orders by using our ticketing system - Unify, powered by SeatGeek.
- Ability to adapt and handle situations in a calm, timely manner.
- Communicate important information with front office personnel as needed.
- Maintain a professional and energetic presence, positively representing the team and organization.
- Additional duties, expectations, demands, etc. may be added or changed on an as-needed basis to meet organizational matchday needs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
