Guest Services Representative - Holman Motorcars

Holman•St. Louis, MO

1d•$20 - $23•Onsite

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman Motorcars has an outstanding opportunity for a Guest Services Representative to join their team and the Holman Family!

Requirements

High School Diploma or equivalent, High school diploma required; related business, marketing, communications degree a plus
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Proficient with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
2 Years of Customer Service, Hospitality or related administrative or sales support experience
Familiarity with dealership operations a plus
Experience working with ultra-high net worth individuals a plus

Responsibilities

Answer incoming phone calls with warm greeting, offering personalized service while connecting them with appropriate team member
Ensure each guest is personally spoken to and greeted, must be standing not sitting at the desk during interaction; as needed follow valet SOP for handoff to sales or service
Prepare store for opening: Stock fridges in the Customer Lounge, Set-up the coffee & snack station, order/reorder supply, continually arrange couches and chairs, magazines neat and orderly; arrange a list of salespeople that check in (first come first serve) and each one will be “UP” for an hour
Rolls Royce Salesforce daily check: Create opportunities for contacts, pulling relevant information from Dealersock and adding to Salesforce
Bentley Salesforce (ORBIT) daily check: update opportunity status and examine in progress closely
Aston Salesforce daily check: Reads notes from Leads Queu, mark “Unqualified” or “Convert” to an opportunity based on notes; assigning wed leads with rotation; change close and lost stages as necessary
Qualifying and Sorting Phone Ups in Dealersocket; partnering effectively with sales team for seamless handoff; Adding new customers into CRMs; fully and accurately completing opportunity profiles
Creating PO’s in CDK for gas tickets and towing bills; obtain necessary signatures from sales managers before processing with accounting
Inventory report for each of 3 brands, twice weekly, new and preowned
Provide lateral support to the hospitality strategy and process